Monday, September 5, 2011

CRM 2011 Help Visor Error

I've seen a few people on the CRM forums having an issue with the Getting Started Pane/Help Visor in CRM 2011.  It seems like the problem occurs when you install CRM on one port and then move it to a different port.

Here's the solution posted by xAirrick on this thread - http://social.microsoft.com/Forums/en/crm/thread/9399069a-8b7c-4bbe-ae5a-972faa0f007c

"We saw the the same problem with an CRM 2011 install.  Initially installed on http/port 80 and then we moved to https/port 443 but the help/getting started was still pointing to http/80.

There is a ConfigSettings table in MSCRM_CONFIG which has a column named HelpServerUrl which was still referencing http.  I changed this and did an iisreset and it resolved the problem."

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